Contact: Phone: Email: michaelwork4usa@gmail.com Telegram: @mikgar

Work Experience: Over 15 years in Business Analysis and Project Management, including recruiting, onboarding, Agile methodologies, implementing products since 0, business processes development.

Recent Roles:
Lead Business and Tech Analyst – TUI Travel (2,5 years)
Managed operations at TUI Travel Russia.
Led AI-driven cost optimization project.
Developed proprietary river cruise aggregation system.
Lead Business and Tech Analyst – Digital Link (2 years)
Developed a voice platform with integrated analytics and API.
Implemented an automated voice system for the Moscow hotline.
Lead Business and Tech Analyst – Altuera Labs (2 years)
Implemented contact center projects on the Genesys platform for Banks.

Education:
Master's Degree in IT Project Management, Moscow State University
Master's Degree in Management, Institute of Tourism

Status: #opentowork #CV
Specialization: #BA #Analyst
Level: #sinior
English: C1
Russian: Native
Location: #USA #CA #LA
Work format: #remote #hybrid #onsite

About me:
I'm a tech-savvy Business Analyst with over 15 years of experience driving multimillion-dollar projects across various industries, including travel, logistics, finance and aerospace. My expertise lies in optimising business processes, implementing new technologies, and leading cross-functional teams to achieve significant improvements in operational efficiency. I have extensive experience in project management systems like Redmine, Jira, and Agile methodologies. Familiar with SQL, REST API and Python.
Research-driven, and constantly seeking growth opportunities.

Authorized to work for any employer in the United States without the need for visa sponsorships.