Contact: Phone: Email: [email protected] Telegram: @mikgar Work Experience: Over 15 years in Business Analysis and Project Management, including recruiting, onboarding, Agile methodologies, implementing products since 0, business processes development. Recent Roles: Lead Business and Tech Analyst – TUI Travel (2,5 years) Managed operations at TUI Travel Russia. Led AI-driven cost optimization project. Developed proprietary river cruise aggregation system. Lead Business and Tech Analyst – Digital Link (2 years) Developed a voice platform with integrated analytics and API. Implemented an automated voice system for the Moscow hotline. Lead Business and Tech Analyst – Altuera Labs (2 years) Implemented contact center projects on the Genesys platform for Banks. Education: Master's Degree in IT Project Management, Moscow State University Master's Degree in Management, Institute of Tourism Status: #opentowork #CV Specialization: #BA #Analyst Level: #sinior English: C1 Russian: Native Location: #USA #CA #LA Work format: #remote #hybrid #onsite About me: I'm a tech-savvy Business Analyst with over 15 years of experience driving multimillion-dollar projects across various industries, including travel, logistics, finance and aerospace. My expertise lies in optimising business processes, implementing new technologies, and leading cross-functional teams to achieve significant improvements in operational efficiency. I have extensive experience in project management systems like Redmine, Jira, and Agile methodologies. Familiar with SQL, REST API and Python. Research-driven, and constantly seeking growth opportunities. Authorized to work for any employer in the United States without the need for visa sponsorships.