#vacancy #vacancycyprus #paphos #support

📍 Paphos

Customer Support Representative ( CSR )

German + English Languages

If you have a similar job experience (Customer Support Representative, QA manager of CSR) in the gaming field - the position is YOURS!

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CSR responsibilities:
- Processing all requests (adding bonuses, opening / closing accounts, adding promotional
bonuses) of players who come to the chat or write to the mail.
- Analyzing problems (unsuccessful deposit or withdrawal, problems with the game) that
arise and finding a solution.
- Communication between our and other departments to improve the work of the project.
(Proposing new bonuses, informing VIP managers about VIP players requests, informing
marketing about their bonuses.)
- Creation of technical cases and their transfer to the technical department.
- Communication with players in a language that is comfortable for them.

- Report on situations in chats to understand the general situation in our department by
employees of another department.
- Offering our exclusive bonuses to players to entice them to make a deposit.

Requirements:
- Experience in IGaming sector.
- Level of English and German B2+
- Confident PC user
- Ability to work quickly with a large flow of incoming customer requests
- Knowledge of ethics of communication with clients
- Developed memory and attention
- Customer focus and multitasking
- Knowledge of admin and chat systems.

We provide:
- Equipment for work,
- Paid trial period (1 month),
- Paid vacation 21 days and 7 days sick leave,
- Office in Paphos ( Emba ), with all the amenities,
- Corporate transfer to work and back ( if needed ),
- Insurance,
- Birthday/Company Anniversary Benefits,
- Work permit support if required,
- Lunches.
Aliona

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